Shipping & Delivery

BOYS & GIRLS has partnered with several shipping companies to provide an enhanced international shopping experience for customers in more than 200 countries and territories. 

 

DID YOU KNOW WE OFFER FREE DELIVERY?

We are glad to offer our customers free standard and express delivery. The shipping cost for standard delivery will automatically be deducted from your order when you spend over a certain amount.

 

How To Receive Free Delivery:

   •    Cyprus Customers - spend €50 or more for our "Click & Collect" service via ACS Express Offices
   •    Cyprus Customers - spend €150 or more to receive free UPS delivery
   •    EU Customers - spend €150 or more to receive free standard delivery
   •    US Customers - spend €300 or more to receive free standard delivery
   •    Australia and Middle East Customers - spend €300 or more to receive free standard delivery
   •    Rest of World Customers - spend €300 or more to receive free standard delivery.

 

Collect from ACS Express Office

If you want to pick up your order at your own convenience, we can deliver to your nearest ACS Express office. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays within the Republic of Cyprus. This usually takes 1 working day, and is FREE when you spend over €50. 

 

UPS Domestic Delivery

We offer door-to-door ground shipping on domestic orders. This service is provided by UPS. Orders are shipped directly to your address. Orders within Cyprus are delivered in approximately 1 business day and this service is free of charge when you spend over €150. Please note that this option is available for Cyprus customers only.

If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation. Please allow 5-10 business days for the investigation and for BOYS & GIRLS Customer Care to contact you for next steps.

 

Free Standard Delivery in Europe on Orders of €150 or more

For customers in Europe enjoy FREE standard delivery when you spend €150 or more. Please allow 3-5 working days for delivery.

 

Free standard delivery to the USA, Russia, Middle East, China, Hong Kong and the Rest of the World on Orders of €300 or more

For customers in the USA, Russian Federation, Middle East, China, Hong Kong and the Rest of the World, enjoy FREE delivery when you spend €300 or more.

Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.

 

Please be aware that we do not ship to post office boxes.

We make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. 

 

Dispatch 

All orders are fulfilled by our warehouse within one or two business days from the date of your order confirmation. Our business days are Monday to Friday, excluding Cyprus public holidays. All orders received before 12pm (Cyprus Time) will be processed same day; any orders placed after 12pm (Cyprus time) will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around Cyprus public holidays.

We try to send out your order confirmation email within moments of you placing an order. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team via e-mail or ticket system to retrieve the order information.

 

Shipping to Russian Federation

We hereby inform you that arrived goods, regardless of the customs value shall be subject to the mandatory procedure of customs declaration. To carry out customs declaration of goods, the receiver must be registered at customs and be able to provide additional documents and information to the customs authorities. If you are not registered, please follow this link for the online registration form.

 

International Duties and Taxes

Please note that for international shipping outside of the Cyprus the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. 

Due to varying customs regulations, international deliveries can take longer than the delivery time frame mentioned above. You can contact our Customer Support if your parcel is delayed.

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